If you are seeing this error on your display, please click “Read more” for troubleshooting steps.

Troubleshooting Steps:

• If possible, please cross test your motor with your 2nd MATE.
• Inspect cable connections by unplugging and replugging them. Look out for any cuts, bends or plug damage.

• Inspect the cables & connectors on the controller(in the frame) for any visible damage.

• If error code appears while riding:
  • Let the motor cool down and restart the bike, lower the current limit settings to 18a on 750W and 15a for 250W to see if it goes away.
    • If it does, ensure the current limit settings are no higher than 20a to eliminate recurrence of the error.
• If the error appears while throttle is in use:
  • Perform a factory reset on the display.
  • Move the throttle away from the brake handle, to ensure it does not interfere.
  • If possible, perform a cross-test with another MATE throttle