Returns & Refunds

As a consumer, you have the right to withdrawal within 14 days of receiving your purchase when you shop with MATE.BIKE

The withdrawal period expires 14 days after the day the customer receives the item. If a customer has ordered multiple items in one order but they are delivered individually, the withdrawal period will start counting from the day the customer received the last item.

The customer must, within 14 days of the receipt, notify MATE.BIKE to withdraw the purchase. Please click the support button in the lower right corner. We’ll get back to you as fast as we can. The notification must be made with a clear message that the customer wants to use the withdrawal right.  Customers can use the withdrawal form. You can find this and read more in our Terms and Conditions.

Customers cannot cancel the order by denying receipt of the product. If a customer denies delivery, the cost will be deducted from the refunded amount.

If we didn’t answer your question, make sure to check out our Frequently Asked Questions

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Do not hesitate to write us. Please click the “Support” button in the lower right corner.

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