How to balance the a new battery’s cells to maximize range:

For a new battery, perform the below for your first 3 rides/charges. The steps can be actioned regardless of how far you have ridden or the amount of battery that you have used:

1. Charge the battery outside of the bike and leave it on the charger up to 4 hours after the light has turned green but no longer than 8 hours with a 4/5A speed charger and 12 hours with a 2/3A charger.
2. Disconnect the charger from the outlet first then from the battery
3. Ride the bike like normal using the pedal assist and throttle (if you have one).
4. It is ok to discharge only part of the battery or all of the battery before the next charge is performed
5. Repeat steps 1-3 for 3 rides only.
6. You can use your MATE normally after this has been performed.

When to perform cell balancing:

• When you first receive your MATE or a new battery
• If you have stored the battery for long-term
• If you experience a loss in range or charge amount
• To be proactive you can perform this monthly but NO more than one time per month.

Know how to keep your battery in good condition and safe:

• Never leave the battery on the charger longer than specified.
  • You can leave the battery on the charger up to 4 hours after the light has turned green but no longer than 8 hours with a 4/5A speed charger and 12 hours with a 2/3A charger.
• Never leave the battery unattended while charging.
• Never charge the battery when it is cold, be sure to always charge the battery at room temperature.
• Let your battery cool down after a charge before you use it.
• Let your battery cool down after you have used it before you charge it.
• Try not to “Top Off” charge every ride, it is better to discharge the battery between 20%- 60% before recharging.
• When storing the battery always leave it with at least 70% charge and check monthly.
• When storing the bike for long periods of time, charge the battery back up to 70% every 3 months.
• Before using the battery again, charge it completely.
• Check your fuse condition regularly, replace if you see signs of carbon buildup

Check more here: https://www.mate.bike/en-dk/pages/battery-care-initial-charge-procedure