Let's get your MATE set up and registered
We’ll help you with a guided bike build, warranty registration and signed up to the free 30 day insurance with Pedalsure

1. Build Your Bike

Run through the following video to set up your bike ready for your first ride!



2. Register for Warranty

Please email with the following details:

  1. Full name
  2. Full Address
  3. Which MATE Bike purchased and Motor
  4. Where you purchased the bike (Reseller / MATE website / Indiegogo campaign
  5. Date of purchase
  6. MATE bike frame number
    1. This can be found underneath the axle of your MATE bike. If it’s illegible, state ‘unreadable’.
  7. Order Number (Check order confirmation email)
  8. Proof of Purchase (Copy of order confirmation email)

Our customer service team will be in touch within 5 working days to confirm your registration.




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