Thank you for your interest in our website and our company.
At MATE.BIKE INTERNATIONAL ApS (”MATE”, ”we”, ”us” or ”our”) we value your right to privacy.
Data controller and contact information
The party responsible (data controller) for the processing of your personal information is:
MATE.BIKE INTERNATIONAL ApS
Landemærket 29, 1.
1119 København K
You can contact us at firstname.lastname@example.org
Retention and deletion
Recipients of personal information
Your personal information may, in addition to the described in the sections below, be disclosed to group companies, as well as to auditors and external advisors supporting our business. Further, we may disclose your personal information to law enforcement authorities or other public authorities if we are required to do so through a court order or similar measures, or if such disclosure is necessary in order for us to establish, defend or exercise legal claims.
Finally, we may also make personal information available for companies supporting our business in the role of data processors – typically suppliers of IT-systems or IT-operations and other types of business services, including transportation suppliers.
Transfer of personal data to countries outside the EU/EEA
As a data subject, you have certain rights.
These rights may be subject to special conditions or restrictions. For example, your right to request deletion, access or data portability depends on the specific circumstances of the processing activities.
Please see below to find out more about the specific rights and how to exercise them:
Right of Access
You have the right to obtain access to the personal information we process about you.
Right to Rectification
You have the right to have personal information that we hold about you rectified.
Right to Erasure
In special circumstances, you have the right to have personal information about you erased, before the time for our ordinary erasure.
Right to Restriction of Processing
In certain cases, you have the right to have the processing of your personal information restricted. If the right applies, we may then only process the personal information – except for retention – with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another person or for reasons of important public interest.
Right to Data Portability
In certain cases, you have the right to receive a copy of the personal information you have provided in a structure commonly used and machine-readable format.
Right to Object
You have the right to object to our processing of your personal information for marketing purposes or on grounds relating to your particular situation. If you do so, we will cease the processing, unless we can justify that our legitimate interests override your interests, rights and freedoms, even after duly taking your particular situation into consideration, or the processing can be based on an alternative legal basis.
Where the processing of your personal information is based on your consent, you have the right at any time to withdraw the consent. Withdrawal of consent will not affect the lawfulness of the processing up to the point in time, where the consent was withdrawn.
If you wish to exercise your rights, please contact us at email@example.com.
Your request will be processed in accordance with the legislation in force at the given time. To the extent necessary, we will contact you and ask for additional information required to handle your request correctly.
You have an unconditional right to file a complaint with a supervisory authority – in Denmark that would be Datatilsynet – if you believe that our processing of your personal data is in conflict with applicable data protection legislation.
If you would like to learn more about your rights, please visit the website of the Danish Data Protection Agency, www.datatilsynet.dk, where you can also find further information on how to file a complaint.
Updating our privacy Notice
In the event of material changes to our processing of your personal information already in our possession, you will be notified directly of the update (e.g. by email).
You can read more about the specific cookies we use, including the purpose of each cookie and how long it stays on your equipment in our Cookie Declaration at the bottom of this page.
Our legal basis for the processing of information for this purpose is GDPR article 6(1)(f), as the processing is necessary for us to pursue our legitimate interest in providing a secure, relevant and well-functioning website.
|Social media interactions
If you interact with us via our social media pages, for example if you participate in surveys, competitions or promotions, we will process personal information about you for the purpose of managing these events.
This personal information may – depending on the specific circumstances – include:
We operate on the following social media networks:
In some situations, we will be joint data controllers with the social media platforms Facebook and Instagram (click on link for further information on the joint controller arrangement and their processing of personal information). The other social media platforms are considered independent data controllers within the meaning of GDPR.
If you participate in competitions or other events, where you win a prize, we will publish your name and your contribution to the competition or event on our relevant social media pages.
Our legal basis for processing your personal information is GDPR article 6(1)(f), as the processing is necessary for us to pursue our legitimate interest in interacting with customers and other parties interested in our business through social media platforms.
We retain the information for one (1) year from the end of the relevant competition or event.
Handling of queries, including customer service
For the purpose of handling incoming queries, including customer service requests, we may process the following categories of personal information about you:
The legal basis for processing is GDPR article 6(1)(f), as the processing is necessary in order for us to pursue our legitimate interest in providing appropriate customer service and effectively handling queries.
Customer service requests are retained for five (5) years from the end of the year, where our handling of the request was completed. Other queries are retained for two (2) years from the end of the year, where our handling of the query was completed.
If a query leads to financial transactions, such transactions are stored for five (5) years from the end of the year, the transaction relates, and the underlying query.
Newsletters and marketing
When you have signed up for our newsletter and other marketing, or if we have obtained your email address in connection with your purchase of one of our products, we will process personal information about you for the purpose of providing you with relevant information and offers. To pursue this purpose, we process the following categories of personal information about you:
The legal basis for processing this information is GDPR article 6(1)(f), as the processing is necessary in order for us to pursue our legitimate interest in optimizing our marketing efforts and sending you information that is relevant in relation to your interests.
We retain the information for two (2) years from the end of the year where the first of the following occurs:
We will cease the active use of your information for sending marketing material immediately after either of the two situations above has occurred but will keep your information as described above in order for us to be able to document that we could lawfully send marketing material to you, when we did so.
In the store
Camera surveillance (CCTV)
For the purpose of preventing crime, we have camera surveillance in our stores and offices. Therefore, we may capture images of you, if you visit us.
The legal basis for this processing is GDPR article 6(1)(f), as the processing is necessary in order for us to pursue our legitimate interest in creating a safe environment for our employees, customers and other visitors. In the event that the recordings include information on criminal offences, the legal basis for processing this information is section 8(3) of the Danish Data Protection Act.
DeletionWe retain the information for thirty (30) days, unless we become aware of incidents where video footage is necessary for investigation purposes. In these situations we will hand over the material to law enforcement authorities and retain the information for as long as necessary to establish, exercise or defend a legal claim.
Sales to consumers
When you buy a bike or another product from us as a consumer, including repair of your bike, we process personal information about you for the purpose of completing the sales transaction in order for us to be able to provide ongoing support and services, including repairs and replacements under the warranty for your bike.
If you make your purchase and collect at one of our physical stores, we process the following categories of personal information:
If you make your purchase online, we furthermore process the following categories of personal information
The legal basis for the processing is
Transaction data is retained for five (5) years from the end of the year in which the transaction took place; other information for five (5) years from the end of the year of the latest transaction.
If you are the contact person at a retailer or distributor of our products, we process personal information about you for the purpose of effectively managing the business relationship between MATE and the company you represent:
Legal basisThe legal basis for the processing is
DeletionTransaction data is retained for five (5) years from the end of the year in which the transaction took place; other information for five (5) years from the end of the year of the latest transaction. However, if we receive information that you are no longer a contact person, we will update this information immediately after being notified.
Registration of your MATE
We offer a service where you may register your bike with us. The purpose is that we can then provide you with information on the bike, such as the bike’s identification number, if you need it (for example in the event that your bike is stolen). If you choose to use this service, we will process the following categories of personal information about you:
The legal basis for this processing is GDPR article 6(1)(b), as the processing is necessary for us to fulfil a contract with you for the specific service.
DeletionWe retain the information for five (5) years unless you de-register or we otherwise become aware that the bike has been scrapped.
Vendors and business partners
General business administration
If you are a vendor or a business partner, we process personal information about you in order for us to be able to manage the relationship with you or the company you represent.
Depending on the nature of the relationship or specific reason for getting in touch with us, we may process the following categories of personal information:
Depending on the reason for you to be in contact with us, the legal basis for the processing may be:
Furthermore, where the relationship leads to financial transactions between the parties, GDPR article 6(1)(c) will also apply as legal basis, as the processing is necessary for us to comply with legal obligations, specifically obligations pursuant to the Danish Bookkeeping Act.
If you are a vendor or business partner, or the contact with you involves financial transactions, we will retain information on transactions for five (5) years from the end of the year that the individual transaction relates to, and we will retain related master data for five (5) years from the end of the year that the latest transaction with you or the business you represent took place.
For other relations and situations, we will retain the information for two (2) years from the end of the year when we last communicated with you.